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Reset default admin credentials for a FileCloud Online / FileCloud GovCloud instance.

Original Question or Issue:

How to reset the default admin credentials for a FileCloud Online / FileCloud GovCloud instance?

Environment:

  • Product - FileCloud Online
  • Version - 
  • Platform - 

Steps to Reproduce:

 

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

In the event of the following:

  • Customer requires the default admin credentials for their FileCloud Online instance
  • IT provider had initially set up their FileCloud Online instance but had changed or had moved away from their IT service provider, and credentials were not handed over properly.

Resolution or Workaround:

To reset the default admin account for FileCloud Online / FileCloud GovCloud instances, please contact FileCloud Support.

Notes: