Forcepoint alert email

Original Question or Issue:

Since integrating FileCloud with Forcepoint CDR, the admin has been receiving alert emails.

Environment:

Steps to Reproduce:

Integrate FileCloud with Forcepoint CDR.

Permission/lock issue when uploading to a network share.

Error or Log Message:

Due to an application error, a recently uploaded file by username is currently unavailable for use: /SHARED/username/file.txt

This file will remain in quarantine until the error is resolved or the request is canceled by an administrator.

Defect or Enhancement Number:

Cause:

Failed to upload some files to a network share after Forcepoint CDR successfully sanitized them.

Resolution or Workaround:

Verify FileCloud server logs for the same day of receiving the email:
_______________________
Linux: /var/www/html/scratch/logs/log_YYYY-MM-DD.txt
Windows: <Drive Letter>:\xampp\htdocs\scratch\logs\log_YYYY-MM-DD.txt
_______________________
The errors below are seen and the file is put into quarantine:
_______________________
CLFC-01404 FileUpload: Delete /SHARED/username/file.txt failed.
addFile: Upload failed. Unable to move current live path - /SHARED/username/file.txt
_______________________
The CRON job will retry every 5 minutes until the file is uploaded or an Admin deletes the file from quarantine:
_______________________
Retrying failed CDR record number 1, path /SHARED/username/file.txt, created at 2025-04-04 01:56
Added the sanitized file in the Storage.

Notes: