Multi-tenant license issue

Original Question or Issue:

We had several incorrect login attempts in different tenants this morning. We noticed that the Filecloud License is expired in these sites. After importing the license again as admin, the login worked again.

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Windows

Steps to Reproduce:

Large multi-tenant HA platform with hundreds of sites.

Error or Log Message:

License expired.

Defect or Enhancement Number:

Cause:

CRON timeout is too low to process all the tenants.

Resolution or Workaround:

We recommend setting the timeout to 1800 for starters and seeing if all sites can process that way. It can be extended further if needed.

In <Drive_Letter>:\xampp\cron.ini change timeout from 600 to 1800:

; Settings for FileCloud CRON

[settings]

frequency=300

timeout=1800

Notes: