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Missing Folders and Files in FileCloud Desktop Due to Stale Cache Data

Original Question or Issue:

 The customer reported that folders and files were missing from the FileCloud Desktop application, even though they were visible and accessible through the FileCloud User Portal. 

Environment:

  • Product - FileCloud Desktop
  • Version - 23.253.3
  • Platform - MacOS

Steps to Reproduce:

  • Log in to the FileCloud User Portal and verify that the affected folders and files are available.
  • Open the FileCloud Desktop application.
  • Compare the folders and files displayed in the Desktop application with those shown in the User Portal.
  • Observe that some folders and files are missing from the Desktop application.

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

The issue was caused by old cache data from a previous version of the FileCloud Desktop application.

Resolution or Workaround:

  • Uninstalled the FileCloud Desktop application.
  • Deleted the specific FileCloud cache folder.
     ~/Library/Group Containers/NY2B63T68P.com.filecloud.macDrive' 
  • Reinstalled the FileCloud Desktop application.
  • Logged back into the application.
  • Verified that the previously missing folders and files were now displayed correctly.

Notes: