Unable to change a user from Full Access to External Access due to an internal-domain restriction.
Original Question or Issue:
Unable to change a user from Full Access to External Access due to an internal-domain restriction.
Environment:
- Product - FileCloud Server
- Version - Any
- Platform - Any
Steps to Reproduce:
- Log in to the FileCloud Admin Portal.
- Navigate to the user management section.
- Select a user with an email address using the organization’s internal domain.
- Attempt to change the user from Full Access to External Access.
- Save the changes.
Error or Log Message:
The email provided belongs to your server domain or is associated with over 10% of user accounts and cannot be used for external accounts
Defect or Enhancement Number:
Cause:
FileCloud prevents External Access accounts from using the site domain or an email domain associated with at least 10% of licensed Full/Guest users. Such domains are treated as internal domains.
Resolution or Workaround:
- Retain the user as Full Access.
- Change the user to Guest Access if the required access level permits.
- To use External Access, change the account email address to an eligible external domain.
Notes: