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Dashboard graphs in Admin Portal > Dashboard > System Summary display zero values or remain blank.

Original Question or Issue:

Dashboard graphs in Admin Portal > Dashboard > System Summary display zero values or remain blank. 

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

  • Open Admin Portal > Dashboard > System Summary.
  • Observe that the dashboard graphs display no activity data.

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

  • Dashboard graphs are generated from audit log entries.
  • When the Audit Log Level is set to OFF, new audit entries are not recorded, causing the dashboard to display zero values.
  • When Auto Archive Audit Database is configured with a short archive frequency, audit records are periodically archived and removed from the active audit database, reducing the historical data available for the dashboard.

Resolution or Workaround:

  • Navigate to Admin Portal > Settings > Admin > Audit Settings.
  • Set Audit Log Level to REQUEST or a higher logging level, as required.
  • Review the Auto Archive Audit Database settings and adjust the archive frequency or retention period if additional historical dashboard data is required.
  • Generate new user activity (for example, user logins, file uploads, or downloads) and allow time for new audit entries to be recorded.
  • Refresh the dashboard to verify that new data points are displayed.

 

Notes: