Why are email addresses being added to the FileCloud Do Not Email list?
Understand why email addresses appear on the Do Not Email list and how to manage them.
Question/Problem
Legitimate partner email addresses are appearing on the Do Not Email list even though the addresses are valid and regularly used. Information is needed on why the addresses are being added and how to prevent or manage this behavior.
Environment
Product: FileCloud Online
Platform: Any
Steps to Reproduce
- Send a FileCloud-generated email containing an Unsubscribe option.
- Select Unsubscribe from the received email.
- Navigate to Settings > Email in the FileCloud Admin Portal.
- Click Manage next to Do not email list.
- Verify that the email address appears on the list.
Cause
Email addresses are added to the Do Not Email list when recipients click the Unsubscribe link in FileCloud-generated emails. Administrators can also manually add email addresses to the list.
That's the actual explanation.
Resolution
This is the required field, so make it complete:
- Navigate to Settings > Email in the FileCloud Admin Portal.
- Locate Do not email list and click Manage.
- Select the email address that should be removed.
- Click Remove Email.
- Monitor the Do Not Email list for unexpected recurrence.
By default, email addresses on the Do Not Email list do not receive FileCloud-generated emails.
To allow priority emails, such as password recovery and 2FA emails, to be delivered to addresses on the list, enable Ignore "Do not email" list for priority emails.
If all FileCloud-generated emails should bypass the list, enable Ignore "Do not email" list according to the organization's email requirements.
Notes
FileCloud — Email Settings / Do Not Email Settings
If an email address is removed and later reappears unexpectedly, collect the affected address, approximate time it was re-added, and relevant email activity for further investigation.