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Unable to Delete Files in FileCloud Online Due to Trailing Whitespace in MongoDB filename

Original Question or Issue:

We can't delete five files from our server that are not needed. Can they be delete from your end.


Environment:

  • Product - FileCloud Server
  • Version - 23.253
  • Platform - Any

Steps to Reproduce:

 


Error or Log Message:

Delete operation fails with message:
   Delete file <filename> ... request failed


Defect or Enhancement Number:

 


Cause:

Problem with deletion of those files is caused by whitespaces at the end of names files in mongodb.


Resolution or Workaround:

  • find a file in database,

  • correct mapping between ‘name’/’lowername' and ‘storedpath'

  • physical file with name from 'storedpath' must exist on the disc, local or cloud.


Notes: