Autodesk Integration Test Failed

Original Question or Issue:

FileCloud Server is directly connected to the internet.  It still cannot preview the DWG files. I have tried the US and EMEA with the same results.

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Any

Steps to Reproduce:

Error or Log Message:

Defect or Enhancement Number:

Cause:

Resolution or Workaround:

Make the following change to the Apache SSL config file in the <VirtualHost> definition:

1. Open httpd-ssl.conf:
   Windows Location: XAMPP DIRECTORY\apache\conf\extra\httpd-ssl.conf
   Linux Location: /etc/apache2/sites-enabled/000-default.conf 
2. Near the end of the file, but before </VirtualHost> , add the following:
   
   AllowEncodedSlashes NoDecode

3. Restart Apache service

Notes:

Reference: https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/third-party-integrations-settings/setting-up-autocad-file-preview-with-autodesk-viewer