One user cannot login via Okta SSO

Original Question or Issue:

One user is unable to log in to FileCloud through Okta SSO, with authentication completing but ending on a blank samlsso.php page.

Environment:

• Product - FileCloud Server
• Version - 23.261
• Platform - Any

Steps to Reproduce:

1. Attempt SSO login for the affected user.

2. Complete Okta authentication.

3. Observe redirect to /samlsso.php with a blank page and no successful login.

Error or Log Message:

From the FileCloud Server Logs:

"...Username already exists with a different email address."

Defect or Enhancement Number:

Cause:

The existing FileCloud username was tied to a different email domain than the one being returned by Okta.

Resolution or Workaround:

Update and align the user email/domain so the FileCloud account matches the Okta SSO email.

Notes:

- Issue affected only one user.

- Okta authentication itself was successful.