Skip to content
English
Manage and Create Tickets
  • There are no suggestions because the search field is empty.

FileCloud Admin Portal Inaccessible Due to Firewall Restrictions

Original Question or Issue:

Users in the EU region reported that the FileCloud Admin Portal was inaccessible. The customer confirmed there were no known system changes made prior to the issue occurring.

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

  • Attempt to access the FileCloud Admin Portal from the EU environment.

  • Observe that the Admin Portal is inaccessible/unreachable.

Error or Log Message:

Admin Portal could not be accessed. No specific error logs were provided.

Defect or Enhancement Number:

 

Cause:

The issue was caused by firewall settings within the customer environment blocking or restricting access to the FileCloud Admin Portal.

Resolution or Workaround:

The customer resolved the issue by updating/modifying the firewall settings to allow proper access to the FileCloud Admin Portal.

Notes:

  • Issue was resolved entirely from the network/firewall side.

  • Recommend verifying firewall/network access rules when the Admin Portal becomes inaccessible unexpectedly.