FileCloud Drive trouble retrieving file list

Original Question or Issue:

We have multiple sites connecting to our FileCloud server. For one of them, the FileCloud Drive agent is showing errors.

Environment:

Steps to Reproduce:

Network instability between the FileCloud agent and the server.

Error or Log Message:

Trouble retrieving file list. Please check network connection.

Defect or Enhancement Number:

Cause:

The ping command toward the FileCloud server times out.

Resolution or Workaround:

Check with your Network or ISP support.

Notes: