SSO Troubleshooting Guide

This guide focuses on common pitfalls when configuring SSO within the FileCloud product.

• Getting the error "An internal error has occurred while processing your request" when trying to login via SSO.
  • Internal error has occurred
• If using a custom port for your FileCloud server URL
  • Custom port issues
• Getting error "CLFC-00004 0"
  • Error after upgrade
• Logout URL not working
  • Logging out flag needed
• Login loop with SSO enabled.  This error can occur if using managed encrypted storage
  • Managed encrypted storage + SSO
• Error when using OneLogin - Internal error has occurred
  • OneLogin SSO internal error
• Issue with MS teams integration
  • MS Teams + SSO
• Multiple IdPs enabled on FileCloud.  This issue can occur if using multiple IdPs on the FileCloud instance.
  • Multiple IdPs
• Cannot enable SSO.  This requires a certain license type on your FileCloud instance.
  • License type required
• If using an older version FileCloud, switching to classic UI may be needed to configure SSO properly
  • Use classic UI