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Unable to Login to client application Filelcloud Desktop

Original Question

or Issue:

 Getting an error message when trying to log into the Beta of the new Windows interface.  It says that the administrator has blocked the device

Environment:
  • Product - Any
  • Version - Any
  • Platform - Any
Steps to Reproduce:

 

 

 
Error or Log Message:  

Defect or

Enhancement Number:

  
Cause: If you have require Admin Appoval for new client Devices

Resolution or

Workaround:
  1. Go to Device Management in the admin portal to view the listing for the device approval.
    The device is listed with a Status showing Needs Admin Approval and Access set to Blocked.
    NeedsAdminApproval.png
  2. In the Access column, change Blocked to Allowed
Notes: