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Unable to login on FileCloud Drive

Original Question or Issue:

Unable to login on FileCloud Drive. There are BugTrap Errors after logging in.


Environment:

  • Product - FileCloud Drive
  • Version - 23.251
  • Platform - Windows

Steps to Reproduce:

 


Error or Log Message:

CLFC-05602-00087 Multiple users exist with same email, failed to add RMC record : Array


Defect or Enhancement Number:

 


Cause:

When utilizing the adconfig.php you should not have the same AD configuration set within the Admin Portal > Settings > Authentication.

During a login, each of the AD connections will be checked for a valid login.

If the same AD connection is checked twice, the second valid login will be registered as a duplicate causing the login process to fail.


Resolution or Workaround:

When utilizing the adconfig.php file, remove any duplicates that are located within the Admin Portal > Settings > Authentication.


Notes: