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Unable to Drag and Drop Outlook PDF Attachments into FileCloud Drive

Original Question or Issue:

Users are unable to drag and drop PDF attachments from Microsoft Outlook into their FileCloud Drive folder. The operation fails or returns an error, preventing the files from being saved directly to FileCloud Drive.

Environment:

  • Product - FileCloud Drive
  • Version - 23.242
  • Platform - Windows

Steps to Reproduce:

  • Open Microsoft Outlook.
  • Open an email containing a PDF attachment.
  • Drag and drop the PDF attachment into a FileCloud Drive folder in Windows File Explorer.
  • Observe that the operation fails or an error is displayed.

Error or Log Message:

No specific error message or logs were captured.

Defect or Enhancement Number:

 

Cause:

The issue was caused by an outdated version of FileCloud Drive. The installed client was not functioning correctly when handling drag-and-drop operations from Microsoft Outlook.

Resolution or Workaround:

  • Upgrade FileCloud Drive to the latest available version.
  • Reset the user's FileCloud Drive credentials and sign in again.
  • Verify that drag-and-drop from Outlook to the FileCloud Drive folder works as expected.

After performing the upgrade and reauthentication, the drag-and-drop functionality was restored.

Notes: