Sync not opening on user profile

Original Question or Issue:

The FileCloud Sync application is not opening when accessed under a user’s normal profile. 

Environment:

• Product - FileCloud Sync Windows
• Version - 23.241.1
• Platform - Windows

Steps to Reproduce:

Error or Log Message:

Defect or Enhancement Number:

Cause:

Resolution or Workaround:

Rename the Sync Folder located at C:\Users\USERNAME\AppData\Roaming\FileCloudSync and restart the application.

Notes: