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Why am I not receiving Signority email notifications? - Signority

If you were expecting an email but haven’t received it, use the steps below to locate the message and ensure future emails arrive successfully. If you are the document sender, who's recipients are not receiving email notifications, please refer to this tutorial. 

1. Check Your Spam or Junk Folder

Emails can sometimes be incorrectly filtered by your email provider.

  • Look in your Spam, Junk, or Promotions folders.

  • If the email is there, mark it as “Not Spam” or move it to your inbox.

2. Add Signority as a Safe Sender

Add secure@signority.com, the Signority system sending email address, as a Safe Sender (aka Trusted Senders) in your email client. 

3. IT Department domain request

Request that your IT department allows emails from the @signority.com domain.

4. Access from Signority Inbox

If you need immediate access and you have a Signority account registered under the email the document was sent to, you can log into your account and access the document to sign from your inbox.