MacOS FCD bad request

Original Question or Issue:

Using the FileCloud Desktop for macOS, activity page is showing "Bad Request".

Environment:

• Product - FileCloud Desktop
• Version - 23.252
• Platform - MacOS

Steps to Reproduce:

Error or Log Message:

Defect or Enhancement Number:

Cause:

The root cause is corrupted local credentials — the encryption key in Keychain got out of sync with the stored encrypted data in the Group Container.

Resolution or Workaround:

Run these steps:

Quit FileCloud Desktop

Open Terminal (Applications > Utilities > Terminal)

Run these commands one by one:

killall FileCloudDesktop 2>/dev/null
killall com.filecloud.macDrive.FileProvider 2>/dev/null
rm -rf ~/Library/Group\ Containers/NY2B63T68P.com.filecloud.macDrive
security delete-generic-password -s "com.filecloud.macDrive" 2>/dev/null
rm -rf ~/Library/CloudStorage/FileCloud-*
rm -rf ~/Library/Containers/com.filecloud.macDrive*
rm -rf ~/Library/Application\ Support/com.filecloud.macDrive*
killall Finder

Open FCD and log in again — folders will re-sync from the server.

Notes: