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FileCloud Drive hang upon user password change

Original Question or Issue:

FileCloud Drive hang upon user password change

Environment:

  • Product - FileCloud Drive
  • Version - Any
  • Platform - Windows

Steps to Reproduce:

  • Login to your FileCloud Drive client application
  • Reset your password from FileCloud web interface or via Active Directory

Error or Log Message:

Drive is unable to login and mount. It will try reconnecting every 10 seconds.

Defect or Enhancement Number:

 

Cause:

 

Resolution or Workaround:

Please proceed as below in order to fix the FileCloud Drive client:

  • Kill Drive processes using Windows task manager
  • Empty or remove the data folder %APPDATA%\FileCloud Drive\data\
  • Launch FileCloud Drive application and log back in

Notes: