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Getting an error "Folder Share Location Not Readable." when adding the path to a new FileCloud Network Share

Original Question or Issue:

The user is unable to mount a network path to a new network share and is getting an error "Folder Share Location Not Readable." when adding the mount path. The error occurs despite confirming that the service account running the Apache service has sufficient access to the network path.

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

 

Error or Log Message:

d3d643e7906a7dc90e5f137f583c014e5c2d0bc6e8e76d50e99e67aae6b7c2712dd5208b1c4afcbb?t=f9a29745858428f0b1bf09116ed07b9a

Defect or Enhancement Number:

 

Cause:

 

Resolution or Workaround:

The line define("TONIDOCLOUD_ENABLE_PATH_ACCESS_CHECK",0); must be added to the cloudconfig.php file

  • Open cloudconfig.php.
    • Windows Location : C:\xampp\htdocs\config\cloudconfig.php
    • Linux Location : /var/www/html/config/cloudconfig.php

  • Find the following command, or if it does not exist, create it:

    define("TONIDOCLOUD_ENABLE_PATH_ACCESS_CHECK",0)
  • Set the value to 0, and save the changes.

Notes:

Only add this line in the cloudconfig.php file if you have confirmed that the service account running the Apache service and other FileCloud services has sufficient access to the path. Make sure that the share is accessible after the network share has been created successfully.