Skip to content
English
Manage and Create Tickets
  • There are no suggestions because the search field is empty.

FileCloud Server 23.263: Users Redirected Back to Login Page After Authentication (Login Loop)

Original Question or Issue:

FileCloud users are redirected back to the login page after entering valid credentials and submitting the login form. The page briefly displays a loading animation before returning to the login screen without displaying an error message.

The issue affects multiple users and occurs across different browsers, devices, and private browsing sessions.

Environment:

  • Product - FileCloud Server
  • Version - 23.262.2
  • Platform - Windows, Linux

Steps to Reproduce:

  1. Access the FileCloud root URL using a browser.
  2. Enter valid user credentials.
  3. Click the Login button.
  4. Observe the loading animation after submitting the credentials.
  5. The browser redirects back to the login page without displaying an error.

Note: The issue may be related to the Initial User Web Portal Path setting.

Error or Log Message:

No explicit error message is displayed to affected users.

Defect or Enhancement Number:

 

Cause:

A known login redirection issue has been identified in FileCloud Server 23.263 when the Initial User Web Portal Path setting is configured.

When users access the root FileCloud URL, they may be redirected back to the login page after submitting their credentials.

This behavior has been observed with different authentication methods, including MFA, SAML, and LDAP/Active Directory.

Resolution or Workaround:

Ask affected users to access the direct User Portal URL instead of the root FileCloud URL.

Direct User Portal URL:

https://your-filecloud-url/ui/core/index.html

Additionally, verify the following setting in the Admin Portal:

Admin Portal → Settings → Misc → Initial User Web Portal Path

Check whether this setting is configured in the affected environment.

Notes: