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FileCloud Drive installation fails on Windows on ARM devices with an x64 architecture error

Original Question or Issue:

FileCloud Drive installation fails on Windows on ARM devices with an x64 architecture error. 


Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

Launch the FileCloud Drive installer on a Windows ARM64 device. 


Error or Log Message:

"This program can only be installed on versions of Windows designed for the following processor architectures: x64." 


Defect or Enhancement Number:

 


Cause:

FileCloud Drive supports Intel/AMD x64 Windows systems only.

Windows on ARM (ARM64) is not supported. 


Resolution or Workaround:

  • Verify the system architecture.
  • Use the FileCloud User Web Portal on ARM devices.
  • Use an Intel or AMD x64 Windows device to run FileCloud client applications.

 


Notes: