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FileCloud Drive Displays "Access Denied" for Existing Files After Migration on Windows 11

Original Question or Issue:

After deploying FileCloud Drive on Windows 11 workstations, users were unable to open files and folders that existed before a migration. Newly created files were accessible without issue.

When attempting to access affected files, users received an "Access Denied" message and were prompted to request permissions through SharePoint.

Environment:

  • Product - FileCloud Drive
  • Version - 23.253
  • Platform - Windows

Steps to Reproduce:

  • Deploy FileCloud Drive to Windows 11 clients.

  • Access files that existed before the migration.

  • Attempt to open or download the files from File Explorer.

  • Observe the access denied error.

Error or Log Message:

Users received an access denied error and were prompted to request permissions via SharePoint.

Defect or Enhancement Number:

 

Cause:

The issue was not caused by FileCloud permissions or FileCloud Drive itself.

Investigation determined that FileCloud Drive was unable to properly access the users' FSLogix profile location, which affected the Drive cache used for existing files.

Resolution or Workaround:

Move the FileCloud Drive cache to a different location that is not impacted by the FSLogix profile access issue.

After relocating the cache directory, users were able to access previously migrated files normally.

Notes: