FileCloud Drive displays a blank SSO authentication window when using SAML authentication with a Fortinet Identity Provider (IdP). SSO works successfully through the FileCloud web interface and FileCloud Sync.
Original Question or Issue:
FileCloud Drive displays a blank SSO authentication window when using SAML authentication with a Fortinet Identity Provider (IdP). SSO works successfully through the FileCloud web interface and FileCloud Sync.
Environment:
- Product - FileCloud Drive
- Version - Any
- Platform - Any
Steps to Reproduce:
- Configure SAML SSO using Fortinet Authenticator.
- Launch FileCloud Drive on an affected Windows machine.
- Select the SSO login option.
- Click Login.
- The SSO authentication window opens but displays a blank/white page.
Error or Log Message:
The SSO window remains blank.
Defect or Enhancement Number:
Cause:
The certificate presented by the Fortinet Identity Provider is not accepted by the FileCloud Drive embedded browser.
Possible causes include:
- Missing intermediate certificate in the certificate chain.
- Certificate issued by a private or untrusted CA.
- Incomplete certificate chain configured on the Fortinet Authenticator.
Resolution or Workaround:
Verify the complete certificate chain using:
openssl s_client -connect aerotitan.pandataservices.com:7443 -showcertsIf an intermediate certificate is missing, configure the Fortinet Authenticator to serve the complete certificate chain.
If an internal/private CA is used, ensure the required CA certificate is trusted on the affected Windows machines.
Notes: