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FileCloud Desktop will not allow SSO with EntraID

Original Question or Issue:

Whenever SSO with Entra ID is used with FileCloud Desktop -- an error message keeps popping up that says "Something went wrong during the logic process.  Please try again.: Access is denied"

Environment:

  • Product - FileCloud Desktop
  • Version - v23.253
  • Platform - Windows

Steps to Reproduce:

Enable SSO from the Admin Portal and configure it with EntraID

Install FileCloud Desktop and attempt to use the 'SSO' option to automatically log in

Error or Log Message:

"Something went wrong during the login process.  Please try again.: Access is denied"

Defect or Enhancement Number:

FCL-8190

Cause:

SSO with EntraID for FileCloud Desktop is not supported at this time, but is actively being worked on to be implemented

Resolution or Workaround:

At this time, there is no workaround, SSO with EntraID will still work successfully elsewhere such as the Web UI login, just not with FileCloud Desktop at this time.

This feature is actively being worked on, however, there is no ETA for the implementation

Notes: