FileCloud Desktop issues after an AD password change

Original Question or Issue:

Users are reporting issues with FileCloud Desktop after their AD password is changed.

Environment:

• Product -  FileCloud Desktop
• Version - 23.252
• Platform - Windows

Steps to Reproduce:

FileCloud Desktop client.

Password changed for the logged in AD user.

Error or Log Message:

Access Denied.

Something went wrong.

Defect or Enhancement Number:

Cause:

Defect.

Resolution or Workaround:

Please note that the errors seen in the logs have been fixed in FileCloud Desktop for Windows Release 23.253.0 | FileCloud Help

Ideally, please proceed as follows:

• Logout and close the FileCloud Desktop client.

• Delete the following folder:  C:\Users\USERNAME\AppData\Local\Packages\fcdesktop_wkhbhg1a1e8km

• Login to the end-user machine with the Windows local Administrator.

• Download and run the new Desktop installer from: FileCloud Downloads.

• Restart the end-user machine.

• Access with the end-user Windows account and login to the FileCloud application.

Notes: