FileCloud Desktop incorrect file listing

Original Question or Issue:

The FileCloud Desktop agent is showing a different file listing than the FileCloud user web interface. This is happening for one user only.

Environment:

Steps to Reproduce:

Error or Log Message:

Not up to date file listing.

Defect or Enhancement Number:

Cause:

Unclean installation.

Resolution or Workaround:

Uninstall all FileCloud binaries from Windows Control Panel > Programs and ensure you delete any other agents like Drive, Sync, FFO.

Cleanup the %appdata% folder for the end-user machine and delete FileCloud related folders.

Restart the end-user machine.

Redownload the Desktop installer: https://www.filecloud.com/additional-downloads/

Run the Desktop installer with Administrator privileges.

Notes: