FileCloud Desktop for Mac Is Slow or Unresponsive

Original Question or Issue:

FileCloud Desktop application on Mac was slow and not functioning properly.

Environment:

Steps to Reproduce:

Error or Log Message:

No specific error message reported.

Defect or Enhancement Number:

No JIRA assigned

Cause:

The issue was related to the FileCloud Desktop application's cache.

Resolution or Workaround:

Uninstall and reinstall the latest version of the FileCloud Desktop application. Before reinstalling, delete the following directory:

/Users/[USER NAME]/Library/Group Containers/NY2B63T68P.com.filecloud.macDrive/

After reinstalling, verify that a new cache folder is created. Application performance improved after completing these steps.

Notes: