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FileCloud Desktop fails to initialize after a fresh installation of version 23.253.1 on Windows when ESET is enabled.

Original Question or Issue:

FileCloud Desktop fails to initialize after a fresh installation of version 23.253.1 on Windows when ESET is enabled. 

Environment:

  • Product - FileCloud Desktop 
  • Version - 23.253.1 
  • Platform - Windows

Steps to Reproduce:

  • Install FileCloud Desktop 23.253.1 on a system with ESET enabled.
  • Launch FileCloud Desktop.
  • Observe the initialization error and application exit.
  • Disable ESET completely.
  • Perform a fresh installation of FileCloud Desktop 23.253.1.
  • Launch FileCloud Desktop.
  • FileCloud Desktop launches successfully.

Error or Log Message:

Unable to initialize application. Please try after sometime. The application will exit now.

Defect or Enhancement Number:

 

Cause:

  • Engineering identified the issue as related to the interaction between ESET and FileCloud Desktop during a fresh installation of version 23.253.1.
  • No specific ESET configuration causing the issue has been identified.

Resolution or Workaround:

  • Perform a fresh installation of FileCloud Desktop 23.252.4 while ESET is enabled.
  • FileCloud Desktop 23.252.4 successfully initializes and operates after installation with ESET enabled.
  • No ESET exclusions or disabling of ESET are required based on the confirmed testing.

 

Notes: