Data Recovery Not Possible – Backup Gap Identified

Original Question or Issue:

Kindly help as the sharable link not working and the folder is also not been visible in web portal but we have set the expiration is 1 year.

Environment:

• Product - FileCloud Online
• Version - 23.261
• Platform - Linux

Steps to Reproduce:

Error or Log Message:

Defect or Enhancement Number:

Cause:

The affected data was not included in the available backups.

This can occur if:

• A backup job failed during the specific timeframe

• The storage bucket or data location was not covered by backup policies

• Backup coverage was incomplete for that period

Resolution or Workaround:

No resolution available.

The data cannot be restored because it was not included in any available backup for the requested timeframe.

Notes: