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Blank Folders intermittently using FileCloud Drive

Original Question or Issue:

  • Users are intermittently seeing blank folders while viewing Team Folders via FileCloud Drive.  When the user refreshes the folder, the content is then displayed normally.

Environment:

  • Product - FileCloud Drive
  • Version - 23.232.2.8781
  • Platform - Windows

Steps to Reproduce:

  • Open up FileCloud Drive, and navigate to a Team Folder and sub-folders within to view data

Error or Log Message:

  • (on Windows) "Location is not available" :
    "X:\Team Folders\sub-folder1\filename.txt\ is unavailable.  If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again.  If the location is on a network, make sure you're connected to the network or Internet, and then try again.  If the location still can't be found, it might have been moved or deleted."

  • (FileCloud Server Logs) SOLR HTTP 400 Error:
    Line 1526284: YYYY-MM-DD 11:37:33.604125 DEBUG: [56909][17596705137699] Solr Error occurred while indexing file [.../sub-folder2/FileName.txt] -- Solr HTTP error: Bad Request (400)

Defect or Enhancement Number:

 

Cause:

  • HTTP 400 Errors from SOLR Service on the intermittently unavailable folder locations
  • Managed Storage Index wasn't fully synchronized and had a large delta

Resolution or Workaround:

  • Fully synchronize Managed Storage Index
    • For hosted/online sites (Handled by our OnlineOps team)
    • For On-Prem Servers:
      • Admin Portal > Settings > Content Search
      • Under the 'Managed Storage Index Status' select 'Sync'
  • Log-out and then log back into the FileCloud Drive client application

Notes:

Content Search Support Documentation:

https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-setup/document-settings/setting-up-content-search-for-documents/configure-content-search-for-managed-storage

FileCloud Drive Support Documentation:

https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-client-applications-and-add-ins/filecloud-drive