Skip to content
English
My Tickets
  • There are no suggestions because the search field is empty.

Apache using high CPU resources

Original Question or Issue:

Apache uses high CPU resources causing slowness with FileCloud Drive

Environment:

  • Product - FileCloud Drive
  • Version - Any
  • Platform - Any

Steps to Reproduce:

 

Error or Log Message:

Check the Apache access logs to see if the getfilelist API call is accessed too frequently, similar to the below one:

[xx/xx/xxx:xx:xx:xx -xxxx] xx.xx.xx.xx TLSv1.3 TLS_AES_256_GCM_SHA384 "POST /core/getfilelist?time=1725532939 HTTP/1.1" 246

Defect or Enhancement Number:

 

Cause:

Apache CPU usage can trigger for multiple reasons, though in a newly set-up system with FileCloud Drive used as the major client application, this can be caused by FileCloud Drive's pre-caching feature.

Resolution or Workaround:

Disable precaching in FileCloud Drive in the Admin Portal>Settings>Policies under Device Configuration by adding the remote management policy below.

<xml>
<winclouddrive>

<disableprecaching>1</disableprecaching>

</winclouddrive> 
</xml>

Starting from FileCloud 23.241,  you can add the below configuration to cloudconfig.php to disable this server wide.

define("TONIDOCLOUD_DISABLE_DRIVE_PRECACHING", true);

Changes will reflect only when existing FileCloud Drive connections are restarted. 

Notes: