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Adobe Reader Not Opening Non-Cached Files

Original Question or Issue:

When attempting to open a non-cached PDF through Adobe Reader through FCD(FileCloud Desktop), it does not load and does not show an error message. 


Environment:

  • Product - FileCloud Desktop
  • Version - Any
  • Platform - macOS

Steps to Reproduce:

  • Open a non-cached PDF file from FCD through Finder.
  • Once opened, attempt to open another non-Cached PDF through Adobe's File -> Open menu, nothing opens, with no error message

Error or Log Message:

 


Defect or Enhancement Number:

 


Cause:

 


Resolution or Workaround:

  • As a workaround solution, you can open the file directly from Finder or click on the cloud icon in the open dialog to download it.

Notes:

https://community.adobe.com/t5/acrobat-discussions/access-to-pdf-files-stored-on-icloud/m-p/14704612